The Learner Charter has two purposes:
- To explain what you can expect when you become a student with us
- To guide you in what we expect of you
What we expect from you
That you will try to:
- respect College procedures
- take responsibility for your learning by attending regularly and punctually, and allocate sufficient time for home study where necessary
- seek help if you need it
- make use of the information given to you on safety and safeguarding
- be considerate to the rights and interests of other learners and staff
- treat everyone with respect
- support the principles of our policy on Equality of Opportunities let us know quickly if you feel we have not provided a reasonable service or if you have any problems with your course
What you can expect from us
We aim to:
- provide clear information about courses available
- help you choose a programme of study that suits your needs
- ensure that your application for a place is handled fairly and efficiently
- provide an appropriate induction to your programme of study
- provide a well taught and effectively managed programme of study
- make sure that classes start and end on time and give you notice of any unavoidable changes
- offer learning resources to support your programme of study
- give you a clear picture of how you are to be assessed and advise you regularly on your progress
- enable you to evaluate the course during your period of study
- provide access to advice and information on educational or guidance issues
- respond quickly to any problems you tell us about
- promote a caring and supportive atmosphere
- respect the differences in our community in line with the College’s Equality of Opportunities Policy
- keep you informed and up to date about developments which may affect you
We treat everyone with respect, we have an Equality of Opportunities Policy, which states exactly that. We like to think that students play an active role with staff in supporting equal opportunities, by challenging and reporting discriminating behaviour.
We reserve the right to refuse admission or refer learners to alternative appropriate classes on academic grounds if necessary. We reserve the right to withdraw tuition and exam entries in the event of verbal, physical or intimidating behaviour to other learners, tutors or staff.